Media Strom
Designing A New Digital Customer Experience
for The Mattress Leader
Empowering Corporate Wellbeing: TheCoach’s Journey to Becoming the Premier Holistic Wellbeing Program for Enhanced Daily Life.
In 2020, TheCoach.gr launched as the first premium video on demand wellness platform, offering an exceptional online holistic wellness experience. Quickly attracting thousands seeking convenient exercise options, TheCoach identified a new opportunity within corporate wellbeing. Developing a program tailored for corporations, TheCoach aimed to address all facets of modern wellbeing, offering value and flexibility for organizations at various stages of their wellbeing journey.
This initiative sought to transform TheCoach from a digital platform into a holistic program that could meet diverse employee needs across Greece, ensuring accessibility, engagement, and a comprehensive approach to wellbeing that encompasses physical, mental, career, financial, and societal aspects.
TheCoach faced a market unaccustomed to corporate wellbeing initiatives, with companies either lacking engagement strategies or struggling with execution plans and data insights into employee needs. Challenges included ensuring employee participation, navigating GDPR concerns, and maintaining TheCoach’s identity as a digital platform while expanding its services.
Limited resources and budgets further complicated efforts to implement comprehensive wellbeing programs, highlighting the need for a strategic overhaul to meet these diverse corporate and employee wellness requirements effectively.
Our approach involved a thorough market analysis and HR insights, adopting a Blue Ocean strategy to identify unmet needs and opportunities. We redefined TheCoach’s value proposition, focusing on holistic wellbeing and transitioning from a service provider to a comprehensive wellbeing consultant.
Our solution included a hybrid model of online and onsite experiences, innovative technologies for privacy and engagement, and a B2B sales strategy to equip TheCoach for corporate collaboration, covering all wellbeing pillars and ensuring a flexible, inclusive program.
TheCoach’s strategic pivot to a holistic corporate wellbeing program has significantly impacted the market, introducing wellbeing solutions to sectors previously underserved. By enriching major brands’ wellbeing offerings and supporting thousands of employees in living better lives, TheCoach has established itself as a leader in corporate wellness.
The program’s success is evident in its high subscriber engagement, brand participation, and customer retention rates, demonstrating the effectiveness of TheCoach’s comprehensive approach to enhancing corporate and employee wellbeing.