Media Strom
Designing A New Digital Customer Experience
for The Mattress Leader
Market analysis, ideal customer profiling, and new service design shape a successful repositioning strategy that boosts sales and profitability.
The agency grappled with low profitability and rising expenses, unable to afford client or revenue loss. A lack of a data-driven approach for sales targeting and market penetration, combined with an absent marketing function and underutilized digital channels, left the company’s digital presence limited and outdated.
Collaborating closely with the firm’s owners, our team conducted a comprehensive S.W.O.T. analysis, uncovering hidden strengths and competitive advantages. Through deep market analysis and data-driven customer segmentation, we identified ideal customer profiles and new target audiences.
Our strategic canvas revealed unmet needs and untapped market opportunities, leading to:
– A new value proposition and brand positioning strategy, transitioning the agency to a specialized high-end real estate consulting firm.
– A revamped brand strategy, including a new vision and mission values reflecting the new positioning.
– The design of new premium services and exploration of new markets.
– Development of new brand assets and activation of new digital channels to attract high-value clients.
– Creation of a new digital ecosystem to support the repositioned brand.
Within three months, the new brand, services, and digital ecosystem were launched, making the competition irrelevant and attracting high-value customers. Collaborations with financial institutions created stable, high-profit revenue streams, while expansion beyond Greek borders tapped into new revenue streams from international real estate investors. The firm’s strategic overhaul led to: