Turning a Bakeryto a premium Brand

Zion’s Renaissance: Embracing Luxury and Innovation
to Redefine Culinary Excellence

Live Site

www.zion.gr

Project Kick Off Date

August 2022

Project Type

Branding, Technology, Web Design and Development, Photography, Service Design

Project Date of Completion

January 2023

White Space Works

Repositioning strategy, Rebranding, Brand Id Design, Messaging, Copywriting, Service Design, User Experience Design, Website Design and Development, Photography, Animation Design.

The Case

Zion, rooted in a rich tradition of offering unique moments of happiness through its culinary creations, faced the challenge of modernizing its brand to stay relevant in an ever-evolving market. With a legacy dating back to 2010, the brand sought to rejuvenate its image, fearing the loss of its customer base to newer, more contemporary brands.

The challenges were multifaceted: an aging brand image, a lack of differentiation in a saturated market, and the absence of visual material to engage a visually-driven audience. Zion’s mission was to not only retain its loyal clientele but also to attract new customers by showcasing its commitment to luxury, sustainability, and innovation in the culinary world.

Client Brief

Zion, rooted in a rich tradition of offering high quality taste experiences through its culinary creations, faced the challenge of modernizing its brand to stay relevant in an ever-evolving market. With a legacy dating back to 2010, the brand sought to rejuvenate its image, fearing the loss of its customer base to newer, more contemporary brands.
The challenges were multifaceted: an aging brand image, a lack of differentiation in a saturated market, and the absence of visual material to engage a visually-driven audience. Zion’s mission was to not only retain its loyal clientele but also to attract new customers by showcasing its commitment to quality, richness of taste and innovation in the culinary world.

The Challenge

Zion confronted the reality of an aging brand and the risk of becoming obsolete in a market craving novelty and differentiation. The brand grappled with the dual challenge of refreshing its identity and expanding its appeal without alienating its existing customer base.

This delicate balance required a strategic overhaul that would inject new life into Zion’s brand image, communicate its unique value proposition, and establish it as a leader in the luxury culinary sector.

Our Solution

To address these challenges, Zion embarked on a comprehensive rebranding initiative, starting with a new naming strategy, a new brand positioning and a refreshed brand identity. The new perception area of “Happiness” that we proposed, encapsulated the real essence of the brand. The new key-message that we crafted, “Bites Of Happiness”, sharply communicated the brand’s new mission.

A new design strategy was implemented to elevate Zion’s luxury image, complemented by a revamped language of communication that resonated with both existing and new audiences. This holistic approach aimed to not only redefine Zion’s presence in the culinary world but also to underscore its commitment to quality, innovative tastes, and unparalleled customer experiences.

Our Impact

The strategic rebranding and revitalization efforts undertaken by Zion have not only redefined its brand identity but have also led to remarkable achievements in market presence and financial performance. The introduction of a luxury image, coupled with a focus on sustainability and innovation, has significantly broadened Zion’s appeal, attracting a younger, more affluent, and profitable customer demographic.

This shift has rejuvenated Zion’s retail traffic, enhanced its customer profile, and resulted in a substantial increase in revenues. By successfully navigating the challenges of modernizing its brand while preserving its cherished legacy, Zion has solidified its position as a leader in the culinary sector, offering unique moments of happiness that resonate with a new generation of culinary enthusiasts.

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Increase in Retail Traffic

The rebranding initiative has significantly boosted Zion’s retail footfall, reflecting the brand’s enhanced appeal and its successful efforts to attract more visitors to its stores.
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Improvement in Customer Profile

Zion’s strategic transformation has effectively shifted its customer base towards younger, upper-income, and more profitable customers, indicating a successful alignment with market demands and consumer preferences.
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Increase in Revenues

This substantial growth in revenue underscores the effectiveness of Zion’s new branding and marketing strategies, highlighting the financial benefits of appealing to a more desirable customer demographic and enhancing the overall brand experience.

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Engagement

2017 – Present

Engagement

2017 – Present

Target Type

Students, parents and the local community

Target Type

Students, parents and the local community

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

Most importantly, it was imperative to define what success meant – a particularly interesting measure was the need to convert customers in new parts of the product portfolio, cross-pollinating equity from the more famous brands the business had bought, (think: Copacabana Palace, Cipriani and Orient Express).

The Case

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.
Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

The Challenge

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

Our Solution

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

Our Impact

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

+0Whether you are a start-up or an already established business looking to realign your brand marketing or website, we would love to hear from you. Whether you are a start-up or an
+0Whether you are a start-up or an already established business looking to realign your brand marketing or website, we would love to hear from you. Whether you are a start-up or an
+0Whether you are a start-up or an already established business looking to realign your brand marketing or website, we would love to hear from you. Whether you are a start-up or an

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Revolutionizing the digital presence of Plastic Surgeons

Revolutionizing Plastic Surgery in Greece: Launching a High-End Digital Platform for Dr. Hatzipanayis.”

Engagement

2017 – Present

Project Type

Branding,
Website Design and Development

White Space Works

Marketing Research. Competition Analysis, Opportunity Analysis, Brand Positioning, Value Proposition Design, Service Design Messaging, Copywriting, Information Architecture, User Experience Design (UX), Website Design. Website Development, CMS Development, Google Analytics, Performance Marketing

The Case

Dr. Hatzipanayis, a distinguished plastic surgeon with an illustrious academic and professional background in Europe, aimed to establish a high-end plastic surgery practice in Greece in 2018. Recognizing the digital universe’s impact on his practice, he sought to create a premium digital ecosystem to differentiate himself in the competitive Greek market and attract a prestigious clientele.

The goal was to launch his brand in a manner that mirrored his high qualifications and aesthetic approach, introducing innovative procedures unfamiliar to the Greek audience, and positioning himself distinctively from the competition.

The Case

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.
Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

The Challenge

The Greek plastic surgery market was highly competitive and saturated, with many surgeons offering similar services. Dr. Hatzipanayis faced the challenge of entering this market without prior presence, network, or personal connections.

Additionally, his innovative procedures were completely unknown to the Greek audience, necessitating a strategic approach to introduce and familiarize these advancements effectively.

The Solution

To address these challenges, we developed a comprehensive Go-To-Market strategy, emphasizing a differentiated brand positioning for Dr. Hatzipanayis in the luxury segment. A detailed competition analysis identified unique practices for launch, guiding the digital presence strategy.

We designed a high-end digital platform with a focus on user experience, minimalistic aesthetics, and advanced technologies to offer an immersive experience. The platform aimed to inform, engage, and build trust, supported by targeted Google, social media campaigns, and a precise TV media plan.

Our Impact

The strategic launch and innovative digital platform significantly elevated Dr. Hatzipanayis’s profile within six months, making him a recognized innovator and preferred surgeon among prestigious clients and celebrities.

Partnerships with top hospitals and clinics were established, enhancing his operational capacity.

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More Leads

Surpassed lead generation projections, attracting high-quality clientele through the integrated digital and media campaigns.
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Conversion Rate

A significant majority of leads chose Dr. Hatzipanayis for their surgical and aesthetic needs, underscoring the effectiveness of the digital platform in converting interest into action.
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Growth in Site Traffic

The website saw a month-on-month double-digit increase in visits, indicating growing interest and engagement with Dr. Hatzipanayis’s services.

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Data-Driven Sales and Customer Analysis Reinvents Sales and Marketing Strategy for a Leading Lubricant Distributor

Revitalizing Marketing and Sales Strategy Boosts Profitability Within 6 Months.

Project Type

Repositioning Strategy, Branding Strategy Website Design and Development

White Space Works

Information Architecture (IA), Brand Strategy, Mission, Vision, Values Design Messaging Strategy, User Experience Design (UX), Web site Design and Development, CMS Development, Animation Design, Landing Page Design and Development, Google Analytics, Social Media strategy and execution, Google Performance, Search Engine Optimization (S.E.O)

Engagement

2017 – Present

The Case

Epikyklos, a visionary in the construction sector, embarked on a transformative journey to elevate its brand image, penetrate new markets, and attract a superior clientele. With a legacy of excellence, the challenge was to transcend traditional boundaries, appealing to key influencers and decision-makers, including architects, and to differentiate itself in a competitive landscape.

The goal was not just to enhance visibility but to redefine the essence of construction around human-centric values. Facing the need to increase leads and sales while communicating its unparalleled superiority, Epikyklos sought to reimagine its brand identity, ensuring it resonated with both its heritage and future aspirations.

The case

A prominent lubricant distributor was experiencing a significant decline in sales and profits amidst fierce competition. The company began losing market share as existing clients sought new alternatives and new clients made numerous but low-value purchases.
Sales forecasting became challenging, and the sales team consistently missed targets, raising concerns about the company’s financial health. In response, the management team sought to revitalize its marketing and sales strategy to return the company to growth.

The Challenge

Despite a strong market presence, a large client base, and a powerful brand portfolio, the company lacked a data-driven approach to decision-making. Sales data were unstructured and incomplete, with limited data analysis, reporting, and no comprehensive KPI framework to gain insights into client performance.

Additionally, product mix and sales channel performance analyses were never conducted, and sales objectives were primarily based on past performance data, with little to no monitoring of individual team member progress.

Our Solution

To address these challenges, a comprehensive data-driven sales and marketing strategy was implemented, focusing on:

Product Mix Performance Evaluation: Analyzing the entire product range to adjust the product mix based on high-margin items, sales velocity, and market segment attractiveness.
Sales Channel Evaluation: Assessing existing sales channels for optimization and identifying new expansion opportunities.
Customer Segmentation: Conducting a detailed analysis of the customer base to identify high-value segments and detailed customer profiling based on sales dynamics.
Marketing and Sales Strategy Redesign: Tailoring the value proposition to specific markets and customer segments, enhancing lead generation, expanding the sales network, and identifying upselling and cross-selling opportunities.
Sales Promotion Initiatives: Launching promotions for underperforming products to boost sales and cash flow.
Lead Generation and Client Onboarding: Designing new processes and tools for lead generation and developing an onboarding strategy for new clients.
E-commerce Channel Activation: Developing new income streams through e-commerce.
Data-Driven Sales Targeting: Implementing a sales target strategy with KPIs to track sales progress.

Our Impact

The strategic overhaul led to significant improvements in sales performance and financial health:

Enhanced Product Mix and Channel Strategies: More efficient inventory management and increased sales of high-margin products.
Refined Customer Segmentation: A wealth of upselling and cross-selling opportunities revealed, expanding the sales network, and improving retention rates.
Strengthened Market Position: Notable growth in sales and profitability, reinforcing the company’s competitive stance.

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Increase in Sales

The strategic adjustments led to a substantial uptick in overall sales.
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Growth in High-Value Customer Segments

Personalized marketing efforts significantly expanded high-value customer segments.
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Rise in Profit Margins

Focusing on high-margin products and optimizing sales strategies markedly improved profit margins.

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How a Brand Repositioning Strategy Boosts Real Estate Firm’s Competitiveness and Profitability

Market analysis, ideal customer profiling, and new service design shape a successful repositioning strategy that boosts sales and profitability.

Project Type

Repositioning Strategy, Branding Strategy Website Design and Development

White Space Works

Information Architecture (IA), Brand Strategy, Mission, Vision, Values Design Messaging Strategy, User Experience Design (UX), Web site Design and Development, CMS Development, Animation Design, Landing Page Design and Development, Google Analytics, Social Media strategy and execution, Google Performance, Search Engine Optimization (S.E.O)

Engagement

2017 – Present

The Case

Epikyklos, a visionary in the construction sector, embarked on a transformative journey to elevate its brand image, penetrate new markets, and attract a superior clientele. With a legacy of excellence, the challenge was to transcend traditional boundaries, appealing to key influencers and decision-makers, including architects, and to differentiate itself in a competitive landscape.

The goal was not just to enhance visibility but to redefine the essence of construction around human-centric values. Facing the need to increase leads and sales while communicating its unparalleled superiority, Epikyklos sought to reimagine its brand identity, ensuring it resonated with both its heritage and future aspirations.

The case

A once-thriving real estate agency faced dwindling profits despite a growing client base. The influx of new customers brought low-value transactions, necessitating more staff and leading to higher operational costs. The increasingly competitive market sparked a price war, commoditizing services and making price the primary transaction factor.
This firm needed a strategy to escape this downward spiral, enhance profitability, and attract high-value customers without losing current revenue streams or investing considerable funds due to its proximity to the break-even point.

The Challenge

The agency grappled with low profitability and rising expenses, unable to afford client or revenue loss. A lack of a data-driven approach for sales targeting and market penetration, combined with an absent marketing function and underutilized digital channels, left the company’s digital presence limited and outdated.

Our Solution

Collaborating closely with the firm’s owners, our team conducted a comprehensive S.W.O.T. analysis, uncovering hidden strengths and competitive advantages. Through deep market analysis and data-driven customer segmentation, we identified ideal customer profiles and new target audiences.

Our strategic canvas revealed unmet needs and untapped market opportunities, leading to:
– A new value proposition and brand positioning strategy, transitioning the agency to a specialized high-end real estate consulting firm.
– A revamped brand strategy, including a new vision and mission values reflecting the new positioning.
– The design of new premium services and exploration of new markets.
– Development of new brand assets and activation of new digital channels to attract high-value clients.
– Creation of a new digital ecosystem to support the repositioned brand.

Our Impact

Within three months, the new brand, services, and digital ecosystem were launched, making the competition irrelevant and attracting high-value customers. Collaborations with financial institutions created stable, high-profit revenue streams, while expansion beyond Greek borders tapped into new revenue streams from international real estate investors. The firm’s strategic overhaul led to:

+0Increase in profitability, with brand repositioning and new, more profitable clientele.
0Increase in lead generation, thanks to a sales-oriented digital ecosystem.
+0Increase in the average price per transaction, differentiating the firm from competitors and escaping the price war.

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Engagement

2017 – Present

Engagement

2017 – Present

Target Type

Students, parents and the local community

Target Type

Students, parents and the local community

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

Most importantly, it was imperative to define what success meant – a particularly interesting measure was the need to convert customers in new parts of the product portfolio, cross-pollinating equity from the more famous brands the business had bought, (think: Copacabana Palace, Cipriani and Orient Express).

The Case

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.
Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

The Challenge

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

Our Solution

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

Our Impact

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

+0Whether you are a start-up or an already established business looking to realign your brand marketing or website, we would love to hear from you. Whether you are a start-up or an
+0Whether you are a start-up or an already established business looking to realign your brand marketing or website, we would love to hear from you. Whether you are a start-up or an
+0Whether you are a start-up or an already established business looking to realign your brand marketing or website, we would love to hear from you. Whether you are a start-up or an

Have a project in mind?
Create your White Space with us

Engagement

2017 – Present

Engagement

2017 – Present

Target Type

Students, parents and the local community

Target Type

Students, parents and the local community

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

Most importantly, it was imperative to define what success meant – a particularly interesting measure was the need to convert customers in new parts of the product portfolio, cross-pollinating equity from the more famous brands the business had bought, (think: Copacabana Palace, Cipriani and Orient Express).

The Case

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.
Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

The Challenge

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

Our Solution

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

Our Impact

Established in 1976, Belmond has been a pioneering force in luxury travel for over 40 years, building a diverse portfolio of 60+ hotels, river cruises, train journeys and safaris for discerning global travellers.

With ambitious goals to double EBITDA through an aggressive acquisition strategy, the business needed to ensure digital operations were robust. As well as a consistent visual style, a thoughtful user experience was needed, to cater to multiple stakeholder needs and cover a number of different booking systems.

+0Whether you are a start-up or an already established business looking to realign your brand marketing or website, we would love to hear from you. Whether you are a start-up or an
+0Whether you are a start-up or an already established business looking to realign your brand marketing or website, we would love to hear from you. Whether you are a start-up or an
+0Whether you are a start-up or an already established business looking to realign your brand marketing or website, we would love to hear from you. Whether you are a start-up or an

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